I. Service We Provide
We provide an Internet connection to your building up to the levels listed on our plans page. The connection we provide includes the signal from our access point to your radio. The customer is responsible for the internet connection beyond the radio/antenna which includes your internal wireless/wired network and computers. We can test your connection to the router to establish connectivity.  The customer shall be entitled to use the connection for the transfer of data to and from the Internet of no more than the account limits listed on the plans page .

II. Technical Support
Our company provides you with technical support on the maintenance of Internet access to your location. The definition of our service extends to the gateway/router if it was provided by Medicine Wheel or your antenna/radio if we did not provide your router/gateway. The monthly service does not include maintenance, support, or repair of your computer hardware, software, or in-house wireless networks. Support for these components can be provided to customers at our regular shop rate.

Our company's Technical Support Department operates 8 to 6, Mon-Sat, and is available by E-mail mw1@methownet.com. Please send us a message with the full description of the problem and your account username. Please do not send multiple messages on the same issue.

Our company's standard response time to technical support issues is 24 hours. This time, however, depends on the complexity of the inquiry and workload in general. The Technical Support Department assigns the highest priority to customer inquiries related to the Internet unavailability. These issues are addressed immediately upon receiving e-mail notification from a customer. Please keep in mind that it may take some time to resolve the issue so you may not get an immediate reply.

Support turnaround time guarantee does not apply to any development related or web site troubleshooting issues since such issues often involve extensive research and testing.

III. Billing and other account related inquiries
All inquiries regarding Company billing for its services should be sent to mw1@methownet.com

All inquiries regarding reselling Company's services, purchasing of new accounts, and available discounts should be addressed to mw1@methownet.com

IV. Internet Availability
Medicine Wheel Website Design, Inc. is fully committed to providing quality service to all customers. To support this commitment, Medicine Wheel Website Design, Inc. has technical support available for connection issues 7 days a week.

V. Scheduled Maintenance
To guarantee optimal performance of the servers, our company will perform routine maintenance on the servers on a regular basis. Such maintenance often requires taking company servers off-line. Our company reserves one hour of server unavailability per month for maintenance purposes. This server unavailability is not included in server uptime calculations. The maintenance typically is performed during off-peak hours. MW provides you with advance notice of maintenance whenever possible.

VI. Data Integrity
Our company employs sophisticated RAID techniques to ensure the integrity of the data on its servers; the data is written to two disks simultaneously to prevent data loss in the event of hardware failure.

VII. Data Retention
OUR COMPANY SHALL NOT RETAIN ANY OF YOUR DATA AFTER ACCOUNT TERMINATION. ALL DATA IS DELETED FROM THE SERVERS AT THE TIME THE ACCOUNT IS TERMINATED AND FROM BACK-UPS DURING SCHEDULED BACK-UP ROTATION. COMPANY SHALL NOT RESTORE, "BURN" TO CD, OR SEND OUT ANY DATA PERTAINING TO EXISTING OR TERMINATED ACCOUNTS.

VIII. Customer Responsibilities
To access Medicine Wheel Website Design, Inc. services customers must provide at the very minimum:

• a computer and setup with sufficient quality to allow trouble-free browsing and data uploading and downloading;
• a fully functional Internet browser;
• a fully functional POP/SMTP e-mail program (client);

Users of this site agree to be bound by the Medicine Wheel Website Design, Inc. Service Agreement, Service Level Agreement, No Spam, and Acceptable Use Policies.

Please call or email us with problems
996-2022