Wireless Service Level Agreement

THIS AGREEMENT DESCRIBES SERVICE LEVEL GUARANTEES PROVIDED TO YOU BY METHOWNET, LLC

I. Service We Provide

We provide a wireless Internet connection to your building, up to the levels listed on our wireless plans page (or your relevant link). This includes bringing the signal to your radio. The customer is responsible for the Internet connection from the radio onward, including any Methownet, LLC-supplied router, your internal wireless/wired network, and devices. We can test your connection to the router to establish connectivity and level of service. You are entitled to use the connection for the transfer of data to and from the Internet of no more than the account limits listed on the wireless plans page.

II. Technical Support

Our company provides you with technical support on the maintenance of Internet access to your location. The definition of our technical support extends to the gateway/router provided by Methownet, LLC. The monthly service does not include maintenance, replacement, or repair of your router, computer hardware, software, or in-house wireless networks. Support for these components can be provided at our regular shop rate.

Our Technical Support Department operates 9 AM to 5 PM, Mon-Fri Contact Us. Please send us a message describing the problem and your account username. Please do not send multiple messages on the same issue.

Our standard response time to technical support issues is 24 hours. This time, however, depends on the complexity of the inquiry and general workload. The Technical Support Department gives highest priority to issues related to Internet unavailability. These issues are addressed immediately upon receiving notification. Please keep in mind that it may take some time to resolve the issue, so an immediate reply may not always be possible.

This support turnaround time guarantee does not apply to any development-related or website troubleshooting issues, since such issues often involve extensive research and testing.

III. Billing and Other Account-Related Inquiries

All inquiries regarding company billing for its services should be emailed.

IV. Internet Availability

Methownet, LLC is fully committed to providing quality service to all customers. To support this commitment, Methownet, LLC has technical support available for connection issues 7 days a week. Limited phone support is available on weekends.

V. Scheduled Maintenance

To guarantee optimal performance, our company performs routine maintenance on servers regularly. This maintenance may occasionally require temporarily taking servers off-line. Methownet, LLC reserves one hour of server unavailability per month for maintenance purposes, which is not included in uptime calculations. Maintenance typically occurs during off-peak hours. Methownet, LLC provides advance notice of maintenance whenever possible.

VI. Data Integrity

Our company employs sophisticated RAID techniques to ensure the integrity of the data on its servers; the data is written to multiple disks simultaneously to prevent data loss in the event of hardware failure.

VII. Data Retention

OUR COMPANY SHALL NOT RETAIN ANY OF YOUR DATA AFTER ACCOUNT TERMINATION. ALL DATA IS DELETED FROM THE SERVERS AT THE TIME THE ACCOUNT IS TERMINATED AND FROM BACK-UPS DURING SCHEDULED BACK-UP ROTATION. COMPANY SHALL NOT RESTORE, "BURN" TO CD, OR SEND OUT ANY DATA PERTAINING TO EXISTING OR TERMINATED ACCOUNTS.

VIII. Customer Responsibilities

To access Methownet, LLC wireless services, customers must provide at the very minimum:

• A computer or device with sufficient quality to allow trouble-free browsing, data uploading/downloading.
• A fully functional Internet browser.
• A fully functional POP/SMTP e-mail client (if using standard email protocols).

IX. Privacy Policy

Methownet, LLC values the privacy of its customers and will not share customer information with third parties.
Users of this site agree to be bound by Methownet, LLC's Master Agreement, Service Level Agreement, Terms of Installment Agreement, Terms of Service, and Acceptable Use Policies.