| Not receiving email from certain addresses? Are your emails you send out being bounced? Call us for help tracking down specifics. We will ask you for the to and from email addresses, the date and time the email was sent, and what the error message was. How do I? Google and YouTube are an excellent resource for technical questions. How-to videos, discussion blogs and forums, manufacturers tech support and electronic manuals are available online. When in doubt, stick with reputable sources. Stay calm and recognize there is a learning curve. Computer/Device Slowness Slowness can happen for many reasons including difficulties with a specific website or at one of many points along the path to the viewer. A computer with programs or updates running in the background can cause slowness as can viruses or peer to peer file sharing using your computer. Try closing programs that don't need to be running. How many other devices are using WiFi? Making sure your other devices around the house have the WiFi turned off when not in use may help to speed up your connection as well. Have you tried hard-wiring into the router? If you are still experiencing connectivity issues, powering down (unplugging power source so that lights go off for 5-10 secs) your router can often help remedy slowness. Streaming Advice Video buffering can be caused by issues at the source or along the data path to the viewer. Although we do not provide technical support for streaming devices and services, we offer advice to enhance your viewing experience: 1. Connect your device directly to your router using an ethernet cable. 2. Minimize other online activities during video streaming to conserve bandwidth. 3. Opt for lower video quality settings, like HD instead of higher resolutions. This should help reduce buffering issues. I am having trouble hooking up my Roku or SmartTV These devices typically require updates. Navigate to your settings to check for and run updates. Hard wiring to the device will result in fewer problems. Connection Troubleshooting Guide: 1. Restart your router and radio: Unplug the power cables from both devices. Wait until the lights on the router turn off and the LED on the radio power block goes off. Replug both devices and wait up to 5 minutes for connectivity to restore. 2. Inspect all cables: Ensure all power and network cables are securely connected. 3. Check external factors: Look for any obstructions like ice or tree branches in front of your outdoor antenna. 4. Restart your device: Often, simply restarting your computer or device can fix connection issues. 5. Contact support: If none of the above steps work, reach out to customer service for help, as the problem might be unique to your service. Electrical Storms Protect your Investment! In the case of an electrical storm, it is best to shut down your computer and turn off all computer related devices (radio, router, monitors, speakers, scanners, printers) and unplug devices from power. Your "powerstrip" is not a surge protector. Just light a candle and write a letter or play a board game. When the fireworks are over you can plug all your cables back in and turn everything back on. Virus Protection How To Recognize and Avoid Scams Spoofing and Phishing If it looks suspicious, don't click it! Email Setup: All email clients (MacMail, Outlook, Thunderbird, mobile device) set up accounts a little differently. Search (Google) your specific email software and how to set up a new account for more info. (For example, search "email setup for MacMail version ##). The following credentials are common things you need to set it up. Email account (name@methownet.com) Password (call us if you do not know it) Username (name.methownet) Mail Servers: mail.methownet.com Check your email via the WEB Need Our Help? Do you need a signal check? Want help putting ends on a cable? Looking for help running wire? Submit a work order for a service call and someone will be in touch soon. Please call or email us with questions (509)996-2022 |