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Spamfilters Blacklist Mailservers

We have seen an increase in spam and virus traffic on the Internet. As a result several major ISPs have had their mail server listed on what are called the Real Time Blacklists. This has affected customers and their ability to get mail from these major providers so we will take a minute to explain how the system works, how it is affecting mail and what you can do to help fix it.

In an effort to control the amount of spam circulating on the Internet, several organizations came up with the goal of identifying where the spam is coming from and advertising those locations in a list, so that others may block mail coming from known spammers. The lists have a process for delisting so that if a certain mail server is added to the list, the administrators of that list can fix the problem and then request delisting, which generally can be done in under an hour. While not perfect, the system works quite well at both identifying the sources of spam and giving ISPs a way to block spam from those sources.

With the recent increase in spam and virus activity, several major ISP mail servers have found themselves on the blacklists and as a result are having their mail blocked by other ISPs. Our mailservers at have not been listed and our customers can send mail just fine, but customers of other ISPs who have blacklisted servers have not been able to send mail to our customers. Some have suggested that we turn the filters we employ off for these servers, but if we did that we would open our network to the very spam that got that particular ISP listed in the first place. The goal here is to keep the amount of spam and viruses on our system and in customers email boxes to a minimum and to that end we would encourage all ISPs to respect the role of the Realtime Blacklists and keep a handle on the mail that goes out of their system so they don't get listed. If you hear from someone who gets a mail delivery notice for "blocked due to reputation," you can ask them to contact their service provider and request they pursue the delisting process.

For more information on Blackists Google "wiki rbl blacklist"

To check to see if your server's IP number is listed try MXToolbox at:

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