Fiber-optic Internet FAQs
What is fiber internet service?
Fiber internet uses light to transmit data through fiber-optic cables, offering faster speeds and more reliable connections than traditional internet.
What does a typical installation look like?
A fiber-optic line is run to your home typically following the path of electrical service to your home. The fiber connects to a small box called a Network Interface Device (NID) attached to the outside of your home. From the (NID), a wire is run inside your home and connects to Methownet, LLC primary router. The router provides the internet service inside your home to your internal network.
Example: Underground buried fiber cable to NID
Example: Overhead fiber cable to NID
Internet Not Working
Check if the NID (Network Interface Device) and router have power. If not, plug them in and restart both devices by unplugging for 30 seconds and plugging them back in.
Slow Internet Speeds
Ensure your router is positioned centrally in your home. For wired connections, inspect your ethernet cables for damage. Use a network scanning app to see what devices are c>
No Internet in Certain Areas of My Home
Consider wired ethernet connections to expand your fiber internet signal to other areas of your home or property. Call us for a quote. You might also consider using a mesh W>
Can't Connect to the Internet After a Power Outage
After a power outage, check the power to your NID and router. Reboot both devices by unplugging for 30 seconds, then plugging them back in to restore the connection.
Device Not Connecting to Wi-Fi
Check that you are using the correct Wi-Fi password. You can also try forgetting the network on your device and reconnecting.
Phone Issues (VoIP Service)
Verify that your phone is connected to the router. If the phone is not working as expected, reboot the phone by unplugging it from the power supply/outlet.
Still having trouble? Contact Us for personalized help with your fiber service.
Will I Have TV and Can I Stream Movies?
Yes, with a stable fiber connection, you can stream movies and TV shows using platforms like Netflix, Hulu, or other streaming services.