Fiber Internet Troubleshooting

Where can I find my Wi-Fi password?

Your Wi-Fi network name (SSID) and password can be found on the label located on the bottom of your Nokia router.

How Do I Change My Wi-Fi Name or Password?

To change your Wi-Fi network name (SSID) or password, enter the router login address listed on the bottom of your Nokia router into a web browser. Sign in using the username and password shown on the label, then navigate to the Wi-Fi settings and update your information. After saving your changes, reconnect your devices using the new Wi-Fi name and/or password.

Internet Not Working

Check if the NID (Network Interface Device) and router have power. If not, plug them in and restart both devices by unplugging for 30 seconds and plugging them back in.

No Internet in Certain Areas of My Home

Consider wired ethernet connections to expand your fiber internet signal to other areas of your home or property. Call us for a quote.

Can't Connect to the Internet After a Power Outage

After a power outage, check the power to your NID and router. Reboot both devices by unplugging for 30 seconds, then plugging them back in to restore the connection.

Device Not Connecting to Wi-Fi

Check that you are using the correct Wi-Fi password. You can also try forgetting the network on your device and reconnecting.

Phone Issues (VoIP Service)

Verify that your phone is connected to the router. If the phone is not working as expected, reboot the phone by unplugging it from the power supply/outlet.

Will I Have TV and Can I Stream Movies?

With a stable fiber connection, you can stream movies and TV shows using platforms like Netflix, Hulu, or other streaming services.